Terms and Conditions

The following terms and conditions form the basis of the contract between the Leisure Breaks Company Ltd and the tour operator or group organiser.

Confirmations

1. After we have received a signed copy of the quotation, we will issue a confirmation within 10 working days.
2. All bookings are held for 14 days from the date of contract confirmation, by which time acknowledgment is required in writing, by signing and returning a copy of the confirmation.
3. In the absence of a signed copy, the Leisure Breaks Company Ltd reserves the right to re-sell any unconfirmed rooms, theatre or event tickets held on your behalf.

Currency

In the unlikely event of a major devaluation of sterling against foreign currency we reserve the right to implement a surcharge.

Prices

1. All prices are based on a minimum of 30 paying passengers; we reserve the right to increase the prices should we be asked to operate a tour with fewer.
2. All brochure and any other quoted prices are net and non-commissionable.

Accommodation

1. We base our accommodation rates on two people sharing a twin or double room; rooms for single occupancy may attract a supplement.
2. We reserve the right to offer alternative accommodation of a similar if not higher standard, in the event of an over booking situation by either the Leisure Breaks Company Ltd or any named hotel. We will cover any additional cost.
3. The Leisure Breaks Company Ltd cannot be held responsible for any items of expenditure which do not form part of any inclusive break.
4. We cannot be held responsible for any changes that may be due to civil unrest or industrial disputes.
5. Hotel ratings are shown within the body of our brochure. The absence of a star rating or equivalent does not necessarily mean a lower standard of hotel, but merely indicates the respective hotel may be waiting for inspection or has chosen not to recognise the local rating organization.
6. Some hotels reserve the right to serve breakfast in the hotel room; we will make every effort to ensure that breakfast is served in the hotel restaurant.
7. We reserve the right to refuse any group at any time.
8. The clients render themselves liable for any monies owing for damages caused by any member(s) of the group.

Theatre / Event tickets

1. All theatre tickets are sold subject to availability at the time of booking. We cannot be held responsible for tickets that are not available after the deposit / confirmation date is due.
2. We cannot be held responsible for any performance cancelled or any performance where “named” individuals do not appear.
3. All deposits are non-refundable without prior agreement.

Crossings

1. You are required to travel on your booked crossing and in the event of your delay and extra cost becoming payable you are responsible.
2. Refunds due to failure to cross, for whatever reason, are strictly limited to what we can, if any, recover from third parties. We would strongly advise you and your passengers to have adequate insurance to cover such eventualities.
3. You are required to comply with your crossing operators standard terms and conditions of carriage – copies available from our office.

Brochure Accuracy

Every effort has been made to describe hotels and resorts as accurately as possible. However, as this brochure is printed many months in advance, some of the facilities may be altered or temporarily withdrawn due to a lack of demand, reparation work or maintenance etc. Whenever we are told of any significant change we will advise you. We reserve the right to make any changes to any description or price contained in our brochure at any time after publication.

Cancellation by you

With the exception of theatre / concert or event tickets which are non-fundable, cancellations by you will only be accepted without charge up to 43 days prior to the date of arrival, unless otherwise specified in our quotation. We reserve the right to charge you for any costs we may incur following the late cancellation of your tour based on the following:

28-42 days prior to arrival 30% charges may apply
14-27 days prior to arrival 45% charges may apply
7-13 days prior to arrival 60% charges may apply
0-6 days prior to arrival 100% charges may apply

Cancellation by us

If we cancel a tour at any time, due to circumstances beyond our control, including industrial action and bad weather, the Leisure Breaks Company Ltd will have no liability whatsoever. We will of course try to offer an alternative tour of a similar standard or refund you any monies already paid.

Payment

1. All deposits and final balances are due by the date specified on our confirmation, we reserve the right to cancel any part of the tour held on your behalf and charge any additional expenses if these dates are not met.
2. We reserve the right to withhold the necessary travel vouchers where payment has not been received by the notified and due date.
3. Where credit terms are available, invoices are to be paid in full by the agreed date, otherwise we reserve the right to charge interest at the current Bank of England rate plus 2%
4. All rates are quoted per person inclusive of any service charge or booking fee and are VAT inclusive at the current rate. We reserve the right to review any rates quoted at any time.

Passengers

1. Passports and any necessary visas are the responsibility of your clients.
2. We strongly advise that all your passengers and crew are fully insured for overseas visits.
3. It is your responsibility to comply with Package Tour Regulation 20, 1992 and protect your clients money and have a repatriation scheme in place
4. We must be informed of any special category groups at the latest with your signed confirmation. This includes youth groups, sports clubs (team, social or spectator groups), and disabled or predominantly single gender groups. We will check with our suppliers (hotel and crossing company) to ensure that they accept such groups and only when we issue a group confirmation can you assume that we are able to accommodate your request. Failure to notify us of such a group could result in your group being refused carriage or hotel admittance for which the LBC ltd will accept no responsibility

Legislation & Protection

The statutory package travel, package holidays and package tours regulations, where applicable are your responsibility and you must ensure compliance with the relevant legislation.

Complaints

In the event of any problem or complaint that cannot be resolved at the time, you must notify us in writing with all the relevant details within 14 days. We will do all we can to ensure that your complaint is dealt with promptly and settled to the mutual satisfaction of all concerned.

Special Requests

We will do our utmost to ensure that any special requests are met; however we cannot guarantee that they will be. Should any special request not be fulfilled it will not constitute a breach of contract.

Financial Failure

In accordance with the package travel, tours regulation 1992 all passengers booking with the Leisure Breaks Company Ltd is fully insured for the initial deposit and subsequently the balance of all monies paid to us including repatriation if required, arising from, the cancellation or curtailment of your travel arrangements due to insolvency of the Leisure Breaks Company Ltd.

This insurance has been arranged by Towergate Chapman Stevens through igi Insurance Company Ltd.

A copy of these terms and conditions is also shown on the reverse side of our booking confirmation.

Any contract is made on the terms of these booking conditions, which are governed by English law, and both parties shall submit it to the jurisdiction of the English Courts.